“I just feel as though it’s not fair,” I ranted at the EE lady. She looked at me, person to person, as though caught between what she should say and what she actually wanted to say. Her yellow EE badge glistened against the corporate green fleece.
My phone, just six weeks out of warranty, could not be fixed by them for free. I wasn’t able to upgrade early either (without forking out a couple of hundred) and they would have to send it away to look at it.
“I feel like I pay a lot of money for this phone,” I went on, politely, you understand. I was more resigned than upset, “and for it to just stop charging properly, just feels ... wrong. I mean doesn’t it? I haven’t been chucking it about!”
She was sympathetic. And I don’t know whether me going on about capitalism and big greedy companies would affect the outcome, though there must have desperation etched into my face.
She very kindly laid out the options, all of which conjured pictures of guns and barrels, and none of which seemed fair. My phone flashed on 13%. When that ran out I would be uncontactable until November, without a solution.
I thanked her very much - she had helped me to the best of her ability after all. I figured I might as well see what they could do, if anything, at the Apple Store.
-
I only go in there when I have a problem. A cracked screen here, a MacBook stuck on the logo splash screen, there. It was packed as usual.
I elbowed my way through the tattooed millennials and happened upon two Geniuses chatting by the IPad Pro folio cases. I did not have time to be bashful.
“Hi can you help me? It’s a long story, but I bet you’ve heard it before...”
He took my phone and disappeared behind a silver door, leaving me gazing at some iPhone XRs, plugged in, and at 100%. Next time, I mused, I’m getting a cheap phone and a SIM card.
The guy took ages. Just as I was wondering whether he actually did work for the Apple Store, and whether I’d been fleeced by a confidence trickster in a fake t-shirt, he reappeared and beckoned me to the Genius Bar, where he started rifling through a drawer.
-
Now. One of the things I like best about being a human, is that life can switch your mood in less time than it takes to blink. It is amazing, the tiny distance between despair and joy!
Actually, that’s also one of the things I like the least too, but then, that’s the nature of existing, isn’t it?
On the whole though, surprises are a good thing; there’s something sweet about an unexpected boost - moments ago it was impossible; now it’s unbelievably real - a miracle, if you’d like to think of it that way.
The Genius uncoiled a phone charger and plugged it in to the socket. Then he clicked the charging end into the port on my phone, and watched my face light up. A battery symbol appeared next to an unmistakable display of 14%.
“Wh.. what happened?” I trembled.
“Dust,” he beamed. “Over time, it builds up from your pocket..” I knew it! ”...and as you keep plugging the charger in the fluff compresses and makes it harder and harder for the phone to connect.”
The joy was palpable. Funny the things that make you happy - like not having to jam a charger in with your thumbs holding it there for 53 seconds, nor needing to wrap the charger three times around the phone case to apply the right tension to get it charging. And for that simple fix to have all been for free!
I smiled to myself as I left. I would treat myself to a tea in Caffé Nero to celebrate. But not, I reminded myself, before I found a new phone case for an iPhone 7, with a flap over the charging port!