One of the scary things that happens all the time now is the thing with Team Viewer. If you’ve had to use it (or some equivalent) you’ll know what I’m talking about, and probably why it’s scary.
You give IT permission to take control of your computer, and then you watch them move the cursor, open config windows, close that browser window you left open with your Amazon wish list, then open a new one to test your connection.
In the good old days, as I’ve said before, I’d shut all my windows, log out of google, then take my laptop round to Tom, the Service Desk Wizard. Tom would twoozle a pen in one hand, then fix all my woes (just like any wizard should) but he’s a little further away now, and because he’s too far away to walk to, it makes a lot more sense for the company to send my IT request... you guessed it... to Yerevan Dave, in Armenia.
We’ve been here before: his name’s not really Dave. But he does have control of my computer, and he is using the Team Viewer magic to find out why I’ve lost so many emails.
It must be difficult for HR and Super Bosses, you know, CEOs and the other big cheeses - they most certainly wouldn’t want Yerevan Dave nosing around their inboxes and network shares. Nor, I imagine, would Yerevan Dave want to be burying into that kind of sensitive detail! Not if I know Yerevan Dave!
My guess is that if one of their big-cheesy computers develops a problem, the execs don’t call Yerevan Dave or Tom the Service Desk Wizard. Nah. They’re Commissioners Gordon; they’ve got a hotline. They call HelpDesk Batman.
And by that I mean of course the Big IT Cheese himself, Bruce Wayne, in his fancy kitchen.
Anyway, Dave’s finished now. Something to do with domain profiles, VPNs, carburettors, manual release valves, and sprockety joists and flimflam capacitors... I think.
To be honest, I’d just rather it worked, than me sitting here writing nonsense while Dave browses my Amazon wish list from Armenia.
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