So, first a recap.
I'm working on a project where some of the loudest voices in the team are simply not listening to each other. Yesterday, I came up with a way to describe those voices and it led me to this idea that most of us are either
Pioneers (people who are constantly launching into the next big thing over the horizon) or
Settlers (maintainers and fixers, builders and repairers).
I speculated that real success requires both types of people, but that often they find it difficult to listen to each other because their eyes are on different objectives.
I asked the question:
How do you manage the tension between Settlers and Pioneers?
So today, as the saloon doors swing shut and the rusty piano fills the smoky air once again, it's high time for me to show you my cards and do a little explaining.
I am a Settler. I make home and I fix, I build and grow while others go off into the West. I like the stories they bring back and I'm thrilled by the idea of pioneering and adventuring. But at the end of the day, I'd rather sleep in a bed than under the stars.
Now us Settlers we have a saying, and I think we believe it. We say things like, 'Well it's good enough' and 'That'll do'. And sometimes we're entirely wrong. Often it isn't, and it won't.
We settle for
good while Pioneers explore for the
best.
But Pioneers also have a saying. They tell us that 'the good is the enemy of the best'. And I think they might be wrong as well.
So the first thing we need to do for each other is explode these myths. And if you're either a Pioneer or a Settler you might have already realised that we need each other to do it because it's not obvious.
Exploding the Myths
Settlers: Why is good
not good enough? We need the Pioneers to help us out here. If they can help us agree a definition of what we all want to achieve we'll have something to measure our progress against. But we can only do that if they blow up our idea of what is acceptable and expand our thinking to what might be better. They've seen things and dreamed things over that horizon and we need to listen to them carefully about what might be possible. Absorb their excitement, dare to dream a little and listen to their stories.
Pioneers: Why is the best not necessarily the enemy of the good? Load up your dynamite, Settlers.
Sometimes you have to go
through the good to get to the best, and only the good can show you the difference. You can't bypass it - it's a stepping stone on the way. You might actually have to do a bit of settling before you get where you want to be. You aren't going to like it, but if you don't get it, your horse is going to die in the desert.
You need to listen to the Settlers. It takes great patience. Plus, if the best turns out not to be the best, you're going to want to come back from the horizon and roll into town where there are comfy beds. You need a base, a family, a community and a home, and the Settlers are brilliant at building them.
Kerboom.
Once we've exploded the myths, we're much closer to understanding each other. The Pioneers start recognising that they can't achieve the dream without some practical ideas of how to get there - they figure out that there might be steps in between here and there and that the Settlers can build safety behind them as they go.
Meanwhile, the Settlers realise that without the Pioneers, they really won't get anywhere at all and they'll miss the mark by sitting way inside their comfort zone.
We desperately need each other. And that's where listening is really important. In fact, listening is the first key to building the railroads between us. And however big the project, railroads link Settlers and Pioneers together don't they? So how do you build them? How do you connect up your Settlers and your Pioneers?
Well, more about that in Part 3.